Terms & Conditions
Terms & Conditions
Puckhead Hockey Club is privately owned and operated. All club members must read, understand, and agree to comply with all terms and conditions as identified herein. These policies are designed to help maintain the overall enjoyment and integrity of the club. Any violation could be grounds for suspension or termination from membership.
Each member must register for a Guest, Club, VIP or Goalie type membership to participate in any Club game or event. The registration process will prompt you to select your own username and password. The username is required to be an email that can be verified during the registration process. Please be sure you have access to this email prior to beginning registration. We highly recommend that you use a complex password to prevent account disruption by those with intent of malice behaviors. This password can be changed within your
account dashboard once logged in. If you change the email within your account, this will also change your log in username. Again, be sure you have access to the new email prior to changing. If you are locked out due to email issues, a Puckhead Hockey Admin can change your email. Simply CLICK HERE to email an admin with the request to change your email. Be sure to include the original email and what you want it changed to. During the registration process, please be very thorough and make sure you complete all information.
The phone you provide must be a cell phone number (no land lines permitted) capable of receiving SMS notifications. On page 1 of the registration process you must select yes to opt in on the SMS. The first time you log in after registration you will be prompted to verify your phone with SMS. It is also very important that you verify the accuracy of your mailing address. Your custom jerseys will be mailed to this address and if not entered correctly, you will not receive them and will be responsible for the fee required to purchase a new set. You will also be asked to self-classify your skill level so that you can be placed on lines with which you are most compatible. This is an important part of the overall club experience. Please watch the videos provided to assist you with an understanding of the Puckhead
Hockey skill level definitions. It’s better to be slightly conservative when you start and adjust from there as you get a feel for where you fit in best. Admin will also be rating you as you skate each time to help dial in the skill parity.
COMMUNICATIONS AND NOTIFICATIONS – AUTOMATIC OPT-IN DISCLOSURE:
Communication is key to a successful Puckhead Hockey Club experience. We utilize the latest technology to ensure our members have the communication and notifications necessary to enjoy the highest level of service and best experience possible. These services include but are not necessarily limited to EMS (Email), SMS (Text), and Push. These services are integrated as a vital part of our platform and are not individually optional. By accepting the terms and conditions of this membership, you are agreeing to remain Opted-In to all communication and notification services. If you are not willing to be opt-into these services automatically, please do not complete your registration. By law, we are required to provide opt-out and unsubscribe procedures each time a communication or notification is
delivered. It is very important that you do not opt-out or unsubscribe from these services. Doing so will limit or remove the ability for you to receive these notifications and could potentially cause you to miss games or events that could result in fees being charged to your account. This also has the effect of degrading the integrity of the overall experience to you and other members. For this reason, your membership status is contingent on being opted in. If, at any time you elect to opt out, Puckhead Hockey Club does reserve the
right to terminate your membership without notice. We do also have a manual Opt-In process if you mistakenly opt out. Simply text START to opt back into SMS if you find yourself in this situation.
Puckhead Hockey Club does currently accept 2 payment options. We are no longer able to accept cash at games. All members (excluding Goalies) are required to have a valid credit card or merchant branded debit card for registration and billing. Once registered you can Zelle funds to your account if you prefer not to use your credit card on file, however, you must have those funds on account prior to your event. If your account has insufficient funds to cover an event, the credit card on file will be charged the fee for the event. Puckhead Hockey does NOT ever store or maintain your Credit Card information within our platform or servers. We use a default gateway such as Stripe or Authorize.net for all billing and charges. These gateways are certified safe and secure through their own processes and are PCI Compliant as required by industry standards. We do associate the last 4 digits of your credit card with an ID number that allows automated one time and recurring billing through the gateway. By agreeing to these terms and conditions to become a Puckhead Hockey Club member you are agreeing that you give full unrestricted authorization for charges to be manually or automatically billed to the credit card on file. All charges will be documented in your account ledger. These charges include but may not be limited to registration fees, membership fees, cancellation, late fees, no-show fees, purchases of branded equipment, swag and more. If permitted by law they may also include fees to cover miscellaneous fees such as foreign transaction fees, denied transaction fees, and other taxes or surcharges. Puckhead Hockey does use notifications to advise members if a card has expired or otherwise been declined. It is very important that the member acts quickly to make the necessary adjustments to correct the missed payment if any. Any declined transaction is structured to automatically attempt a second or third time a short time after the first failure, (typically 24 hours). Failure to update your credit card or other payment method within 24 hours may result in the removal of future games and potentially the modification of membership type from Club or VIP to Guest. This may result in additional fees that can be avoided by making sure your card is always valid. Members can choose to cancel a card and add a new card or payment method if desired. Your membership status in the club is contingent upon having a valid credit card or debit card payment method on file. Any disputes to charges may be addressed by emailing firstname.lastname@example.org.
MEDICAL AND LIABILITY INSURANCE COVERAGE:
Puckhead Hockey Club provides Liability Insurance to the Venues ONLY. The individual member is not covered by any Club insurance policy of any kind. You should not skate with the club unless you have your own personal medical / injury coverage OR are willing to accept the risks of skating without coverage. Full standard hockey equipment is highly recommended for each member. Skating with
anything less than FULL protective gear significantly increases your risk of serious injury and is not recommended or endorsed by the club. Please CLICK HERE to review the Injury Waiver Policy.
MEMBERSHIP TYPES, FEES,BENEFITS AND REWARDS:
All membership fees, benefits, and rewards are considered non-transferable and non-refundable in any way and may not be redeemed by anyone other than the member on record. All fees, benefits, rewards, and reward values vary based on your membership type and are subject to change at any time for any reason. Membership fees are NOT considered grandfathered or “locked in” and are subject to change at any time for any reason without advanced notice. Due to the ever changing market conditions and costs of operation it is our policy to do periodic reviews and adjustments if necessary. Guest members do not pay membership fees and do not receive other club benefits but must still have a credit card on file for billable fees. Any member may choose to upgrade or down grade their membership type at any time. If a member chooses to upgrade their membership type, (for example a guest membership to a club or VIP type membership) the upgrade fee is prorated to adjust for any remaining benefit in the current membership renewal period. The benefits for the upgrade take place immediately. If a member chooses to downgrade their membership type, (for example a VIP to a club type membership) the current membership type will remain in effect until the end of the current renewal period and the newly selected membership type benefits will go into effect at that time. There is no refund of any membership dues when a member downgrades, but they will only be charged the fee for the downgraded membership type at renewal. If a member elects to cancel ANY
type of membership, the account will automatically and immediately be converted to a GUEST membership type where no membership fees accrue. A guest member can always play in any event but does not receive the game discount or any other benefits. The club administrators reserve the right to refuse, cancel, suspend, or modify the membership of any member, at any time, for any reason. Your
participation in the club is contingent on the valid status of a membership type of your choice. Participation without membership is not permitted.
EQUIPMENT AND JERSEY REQUIREMENTS:
Ice Hockey is a potentially dangerous sport. For safety reasons, we highly recommend that all members wear full protective gear. While we cannot require it, failure to do so may result in serious injury or even death. These risks are always present regardless but wearing proper safety equipment can significantly reduce these risks. Please be sure you review and understand the INJURY WAIVER that must be agreed to as part of your membership. If you are new to Hockey and need equipment assistance, we can assist with used and
donated equipment free of charge. Please CLICK HERE to contact an admin with your request for equipment assistance. Every Club or VIP member will be provided with a free set of custom Puckhead Hockey Club branded Jerseys as part of their original registration. Guest and Goalie members may purchase jerseys as an option if they choose. This can be done at the time of registration or any time after registration through THE PUCKSHOP. Goalies may choose to wear their own jerseys as long as they are clean, in good condition and do not contain words or phrases that violate our policies. No jerseys are permitted to contain words or phrases that make reference to politics, religion, sexual content or otherwise considered by PHC admin as offensive. Our club is a family club and we will represent ourselves accordingly. PHC admin reserves the right to disallow any request for any info to be placed on our jerseys or other media that does not promote our mission. Guest members will be provided with a loaner jersey for use at each game or event that must be
returned to the game admin immediately after that game or event. Failure to return this jersey may result in the member being charged accordingly. Only officially approved Puckhead Hockey Club jerseys may be worn during games (the only exception being Goalies in accordance with the above statements). It is the sole responsibility of each member to bring both Jerseys with them to each game. This is very important, and you may not be allowed to participate in the game if you do not have your jerseys with you. If you are unable to play for this reason, you may be considered a no-show and relevant fees will be charged to your account. (Please be sure to read and understand the cancellation and no-show policies below). All jerseys must be clean and in good condition. If, in the opinion of the administration or assignees, the jerseys are not considered clean or in good condition, the member may be requested to clean or replace the equipment. Compliance with this request is mandatory and failure to do so may result in suspension or termination of
CANCELLATION, LATE CANCELLATION, LATE ARRIVAL AND NO-SHOW POLICIES:
These policies are very simple but one of the most important items for you to understand. These policies are designed to help the club maintain game integrity and are strictly enforced. Standard Cancellation is defined as a cancellation from the ACTIVE roster anytime outside the Late Cancellation periods defined below. There is no fee associated with a standard cancellation. If you wish to cancel any event, just go to the calendar and click to cancel. If you are within a late cancellation period, you will be notified of the charge before you confirm the cancellation.
A Standard Late Cancellation is defined as a cancellation from the active roster between 2 and 6 hours prior to the posted start time. This applies to active rostered members only. If you are on the waitlist, you can cancel anytime without penalty, but we suggest that if you are sure you will not be available to play, you should cancel from the waitlist as soon as you know or when you get the 24hr notice. Due to the nature of the roster process, you may be moved from the waitlist to the active roster at any time up to the posted game time.
Typically, this will not happen within 2 hours prior to the posted start time, but it is possible. Again, if you get this notice and cannot attend, immediately cancel online and you will not be charged. If you do not cancel, you will be considered notified and confirmed. This subjects you to the rules of being on the active roster and associated fees. If you are already on the active roster and need to cancel, please do so anytime up to 6 hours prior to the posted start time (with the exception of the Early Game, Late Cancellation noted
just below). Preferably, if you can, its best to cancel as soon as you know or when you get the 24-hour notice. If you do have to cancel within 6 hours of the posted start time, the game fee will still be charged to your account. If its within 2 hours of game time this becomes a no-show and subject to the no show fee noted below. This policy is necessary to help ensure the games are full and properly managed.
A No-Show is defined as an occurrence of one of the following 3 conditions: In all 3 conditions, the no-show fee is equal to 2 times the discounted skate fee. This action is one of the most disruptive conditions to the game and is taken seriously. The fee is intended to be a deterrent. Please do everything possible to avoid a no show.
1. Any member on the active roster who does not cancel or show up for a game.
2. Any member on the active roster who cancels a game within 2 hours of the posted start time.
3. Any member on the active roster who cancels a game within 12 hours of a game with a posted start time between 12:00am and 8:59am. This is typically an early morning game with a start time between 5am and 9am where a cancellation late the prior night or early the morning of the event would make it difficult or impossible to find a replacement. No Shows are taken seriously and include an additional penalty fee equal to the regular game fee. Puckhead Hockey Club is not drop-in or pick-up hockey. It requires your responsibility to the club and your fellow club members to help ensure game integrity. We strictly enforce the policy.
A Late Arrival is defined as any member who does not check in for an event at least 20 minutes prior to the scheduled start time. All members rostered to play a game or event are required to be at the game venue and checked in no less than 20 minutes prior to the posted start time OR notify the Game Admin via text or call that they will be late. If a member arrives late and has not notified the admin, they may be replaced with a member on standby who will skate for free. The late arrival member may not be allowed to play and may be charged the no-show fee noted above. If no stand-by member is available, the late member may be allowed to play but
a late arrival fee of $10 in addition to the regular game fee will be charged to their account after that game. If the member does text or call the admin PRIOR to the 20-minute deadline, they will be allowed to play, and no late arrival fee will be charged. If this late arrival behavior is later determined to be a “habit”, the late arrival fee may be charged each time they arrive late regardless of the text notification. The notification is not considered a loophole, it is to be used in emergency situations only.
*Note: These Terms and Conditions are important and must be followed without exception. They can be viewed at any time in the footer of the home page and the member dashboard. Violation of any of these rules could result in suspension or termination of membership without notice.
GAME REGISTRATIONS AND RESERVATIONS:
Upon completion of registration each member will have access to the game schedule. It is important to understand that membership does not guarantee ice time or game availability. Ice demand is always very high and thus ice times, days and venues may vary from week to week or month to month as ice availability changes. We do make every effort to maintain a similar schedule each month, but the ice vendors only offer our club ice dates and times that work with their “in house” schedules and other programs. We have very little control over what is offered. This means that any scheduled or advertised ice time or future ice time can be modified or cancelled at any time for any reason without advanced notice. The club administrators will always attempt to balance the available ice with the club demand. Games and events are typically posted to the website for member reservations within the last week of each month for the following month and all members are notified of this release via SMS and Email. Occasionally we do post additional games or events throughout the month. VIP members will have exclusive access to those games for the first 24 hours. This membership type does have a higher annual fee and is provided for those that need more assurance that they will be more likely to secure a spot on the active roster for the games they desire but is in no way a guarantee of placement. This reservation is still subject to the “first come, first served
process”. Although each game does have spots for twenty (20) skaters and two (2) goalies, we do frequently “lock out” or limit these initial spots to allow for players to be moved from the waitlist. This is done to provide the admin a better opportunity to focus on
balance and skill parity for the best game experience. For this reason, members may not necessarily be selected from this list in the order they were enrolled. When signing up for your games you will automatically be assigned to the active roster if spots are available and if not, you will be automatically assigned to the waitlist. Either way, you will be notified via email of the status of each game you reserve. You can also view the status of each game on your member dashboard. Please do not cancel your waitlist reservations unless you are
certain you will be unable to attend. If you do cancel, the admin will not know you wanted to play and will not assign you to the active roster. When a member is moved from the waitlist to the active roster, that member will get both a text and email notification. It is important that you read and understand the process for proper cancellation of a game should the need arise. Fees may apply for improper cancellations.
*Note: All fees are charged to your preferred payment method AFTER the game, event or service has occurred so you will not be
charged for games until they are played unless you violate the late cancellation or no-show policies noted above. (Please be sure to read and understand these policies).
If you have any concerns or questions regarding any of the above Terms or Conditions, please CLICK HERE to contact a Puckhead Hockey Club admin.